KāYA Terms & Policies

Terms & Policies

  • A complete consultation is required before booking any procedure.
  • Full payment is required at the time of booking.
  • Any missed appointments will be fully charged without a 48-hour notice.
  • Any missed 6 to 8 weeks touch-up appointments will be booked as a new treatment and you will be charged for any further treatments.


  • Once your permanent makeup has healed, practising good skin care can help maintain it for much longer. Find a good face cream with sunscreen in it and continue to avoid direct contact with sunlight when possible.
  • Avoid chemical exfoliators or other harsh treatments that may damage your skin and your permanent makeup.
  • The selected colour will always be stronger and more sharply defined for the first 7 days but as the healing process occurs the colour will soften and lighten.
  • In many cases, some unevenness of colour is expected. This is the purpose of the touch-up appointment, to fine-tune your enhancement.
  • If you do not attend your touch-up appointment you will be charged for any further treatment.